This incident affected: Whatsapp (Wavy IN, Wavy OUT, Infobip IN, Infobip OUT, Yalo IN, Yalo OUT, Other providers IN, Other providers OUT), Channels (Facebook Messenger IN, Facebook Messenger OUT, Webchat IN, Webchat OUT, Facebook Muro IN, Facebook Muro OUT, Instagram IN, Instagram OUT, Twitter IN, Twitter OUT, Email IN, Email OUT), Agent (Messaging, Chat History, FAQs, Typifications, CRM, Transfer, List Contacts, Outbound HSM, Video Call, Chat Agent to Agent, Notes, Schedule, Attachements, Multimedia), Supervisor (Main Dashboard, Agent Monitoring, Whisper, Intervention, Transfer, Typifications, Chats Monitoring), Configurations (FAQ`S, Users Administration, Channel Configuration, Autoresponders, Contacts List, Holiday Schedule, Campaign Hours), APIS (API-MASSIVE, API-BOT, API-GENESYS, API-CHATTIGO), BOTS (Bot Chattigo, Third Party Bot), and General (Platform Login).