Intermittence in Platform

Incident Report for Status Plataform Chattigo

Resolved

This incident has been resolved.

Posted Dec 04, 2025 - 10:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 04, 2025 - 10:32 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 04, 2025 - 10:22 UTC

Investigating

We are currently investigating this issue.

Posted Dec 04, 2025 - 10:17 UTC

This incident affected: Agent (Messaging, Chat History, FAQs, Typifications, CRM, Transfer, List Contacts, Outbound HSM, Video Call, Chat Agent to Agent, Notes, Schedule, Attachements, Multimedia), Supervisor (Main Dashboard, Agent Monitoring, Whisper, Intervention, Transfer, Typifications, Chats Monitoring), and BOTS (Third Party Bot, Bot Chattigo, Bot GPT).