Degraded Performance: Platform and Bot Latency

Incident Report for Status Plataform Chattigo

Resolved

This incident has been resolved.
Posted Feb 26, 2026 - 20:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 26, 2026 - 19:59 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 26, 2026 - 19:15 UTC

Investigating

We are currently investigating this issue.
Posted Feb 26, 2026 - 18:26 UTC
This incident affected: Supervisor (Main Dashboard, Agent Monitoring, Whisper, Intervention, Transfer, Typifications, Chats Monitoring) and BOTS (Bot Chattigo, Bot GPT).